Transporting Solar Cells

The solar cells are very fragile so be very very careful when handling them. But out of all of the solar cell packages that we sent so far, broken cells via transit are relatively rare occurrences, though theoretically it's quite possible. We invested a lot of resources to make sure that the cells are well protected by a combination of foam pads, paper pad, bubble wraps, manufactured foam forms, inner box, and outer box. We have won rave reviews from our customer feedback on our outstanding packaging, just check our feedback so you can rest assured that your cells arrive intact. Our warehouse personnel take great pride in their packaging. And we are developing even better and efficient packaging solutions to bring the cells to our customers whole.

Each package is clearly marked and labeled with how many inner packs and how many cells there are in teach pack. We also weigh each package and everything is recorded and signed off before shipping. All shipping paper work is double printed - one for our customer and one for our record, so that we have documented proof that we have shipped everything that our customers bought. This is done to prevent suspicious claims of not receiving the goods. In extremely rare occurrences where cells were shipped short, we would gladly make up the cells that you paid for but didn't receive.

You might break some cells during panel making process, so we always give our customer extra bonus cells for free just to show consideration for our customers. The number and percentage of extra cells we give vary, and it's purely at the discretion of the management, but all of our customers have been pleased with the deal they get.